Returns and warranty FAQs

Yes, unless the reason for the return was due to a Micron CPG error with your order, you are responsible for returning the product to Micron CPG at your risk and expense, and it is recommended that the shipment be insured or sent by a method that provides for tracking of the package. Micron CPG is not responsible for any product that is lost or damaged in transit to us. 

Micron CPG will ship your replacement product covered under our warranty terms to you at our expense, but you are responsible for any duties and taxes due on replacement product sent from Micron CPG. 

If you are experiencing an issue with installation, configuration or the product's performance, we recommend visiting our Memory FAQs or our SSD FAQs as they help most of our customers solve any problems they encounter with their Crucial products. If you are still experiencing problems, contact our support team for help.

Resellers and distribution partners must contact their sales representative for refund and warranty replacement options.

If you believe your product was damaged in transit, please visit our Contact page to call or chat with us so we can send a replacement to you right away.

In the unlikely event that your product fails within the product's warranty period, you can quickly set up a warranty replacement request online using our handy online RMA tool. You'll be given a return authorization number (RMA) to send back your product for replacement under our warranty terms. Once we process your return, we'll ship the replacement product. Allow 7 to 10 business days for processing.

Yes, our product warranties apply to our product sold through authorized resellers, and we will replace them per our warranty terms. Please note, a proof-of-purchase, and specific to SSDs, SMART data, may be required before a return authorization is provided.